We want you to be happy with your order. If there is any issue, our team is here to help.
✅ Refunds & Replacements
We offer a free replacement or refund if you receive:
Damaged or defective items
Incorrect items (wrong design or product)
Wrong size sent by us
Orders not received within: 30 days (U.S. orders)
Please contact us within:
30 days after delivery for printed items
7 days after delivery for handmade items
Please include:
Order number
Clear photos showing the issue
🔄 Replacement & Refund Process
For approved replacement requests:
Processing time: up to 7 business days
Delivery time: approximately 2–4 weeks
No replacement or reshipping fees will be charged for approved cases.
Approved refunds are processed immediately and typically arrive within 3–10 business days, depending on your bank.
❌ Non-Refundable Cases
Refunds or replacements are not available for:
Wrong size selected by the customer
Incorrect shipping address provided by the customer
Change of mind or personal preference
Material preference after receiving the item
Order changes requested after production begins
Unauthorized returns
All products are made-to-order. Please review the size chart and product details carefully before ordering.
✏️ Order Changes & Cancellations
Changes or cancellations can be requested within:
10 hours after placing your order
After this time, or once production begins, changes cannot be guaranteed.
📦 Order Not Received
If your order has not arrived within 30 days after shipment (excluding production time), please contact us.
We will review your order status and assist with the next steps.
Delays caused by incorrect shipping information are not covered.
📍 Incorrect Address
Please verify your shipping address before checkout.
We are not responsible for packages lost or returned due to:
Incorrect address
Failed delivery attempts
Packages not collected on time
Need Help?
Response time: 1–2 business days
